Administrative Medical Assistants and What They Do

What Are Administrative Medical Assistants?

Administrative medical assistants are an essential part of the healthcare industry. By providing physicians with assistance, they aid in providing high quality care to patients all over. An administrative medical assistant deals in the administrative aspects of the healthcare industry. They can be found in clinics, hospitals, medical offices, assisted care facilities and other various locations. You will find administrative medical assistants manning the front desk operations of healthcare facilities, managing the day to day life of the facilities.

What Do Administrative Medical Assistants Do?

An administrative medical assistant is someone that can bridge the gap between healthcare providers and customer service while supporting both groups. Essentially they are responsible for making sure that a practice runs smoothly and efficiently. These medical assistants are not only skilled at scheduling patients and dealing with inquiries and communications; they are also adept at winding their way through the complex web of insurance claims. Administrative medical assistants are also responsible for creating and maintaining electronic patient records. With so many patient records being converted to digital formats and being available online, this is an important aspect of the administrative medical assistant’s responsibilities. Administrative medical assistants may be called upon to perform bookkeeping and accounting, managing the bills of a practice as well as ensuring the upkeep of inventory.

What Are Attributes of Successful Administrative Medical Assistants?

Let’s face it—healthcare facilities can be stressful places. Whether its irritable physicians who didn’t get enough sleep or upset patients, there are a lot of things that can potentially be a problem.  Successful administrative medical assistants are also those that have excellent people skills and can deal with these people. Because they have to deal with patients as well as facility staff and physicians, administrative medical assistants should have the ability to communicate clearly and handle stress.

Because so many of the duties of administrative medical assistants are focused on administrative work in the practice, organizational ability is placed on a premium above almost all other skills. Administrative medical assistants will have to juggle answering calls, writing letters, placing orders, updating patient information and maintaining that the practice functions in an efficient manner. This requires organizational skill as well the ability to handle multiple things at a time—multitasking.

What Are the Educational Requirements for an Administrative Medical Assistant?

Becoming an administrative medical assistant requires an associate’s degree from an accredited institution of higher education.  While this certification can be earned at traditional schools or online, it is important that the program is accredited. Accreditation is a confirmation that a program teaches the necessary skills and knowledge for graduates to be an effective part of the workforce.  Programs related to medical assistant training are typically accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP).

Because administrative medical assistants are required to handle a lot of documentation, paperwork, and insurance claims, computer skills are a must. Assistants should know their way around word processing programs, spreadsheets software like Microsoft Excel.